FAQs

FAQs

Do I need to register before placing an order? 

No, you do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register. Check out all the discounts we have for members only here.

Why should I become a registered user?
      * We provide exclusive discounts for members only. Learn about these discounts here.
        * You will not be required to re-enter your shipping or billing addresses every time you order with us. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
          * You can browse, shop and, if necessary, complete your order at a later time.
            * We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
              How do I reset my password? 

              If you forgot your password, just click the "Forgot password?" link provided on the login page and we will send you an automated email with information on how to reset your password.

              How do I change my account information?         

              When you log on to your account, you will see the option to edit your account information.

              Can I use more than one coupon on my order?

              No, sorry! Our system only accepts the last coupon entered. Coupon codes cannot be combined.

              What if an item I love is out of stock?

              Sign up for a notification. It's easy to find out when sold out items have been restocked. If the dress you've fallen in love with is sold out, just sign up for an email restock notification by clicking on the notification button on the product page. That way, whenever the item comes back, you will be notified by email.

              Do you restock items that are sold out?                    

              Yes, we will most likely attempt to re-stock most of our items. Products that will be re-stocked have the label of “temporarily out of stock” on the product page. Please sign-up for re-stock notification for your interested items. Please visit our Back in Stock section to see what popular items we brought back to our online store.

              How do I know what size to choose?             

              Click here to view our Sizing Guide.  If you still have questions about sizing , please contact our customer service.

              Can I modify or cancel my order?         

              Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

              Do you ship internationally?

              Yes, we do! Read all about it on our shipping page!

              How do I check on the status of my order?            

              Order confirmation, order shipping status and tracking number will be sent to your registered email after you placed an order. Please note:

              1. Confirmations are sent via email within 30 minutes when your shipment has been processed, based on the valid email address provided to us.
              2. Please allow 24 to 48 hours for your order status to change.
              Something I just ordered at full price is now on sale! Can I get the sale price?

              We'll issue you the price difference in store credit, as long as:

              • Your order was placed within 3 days of the item(s) going on sale.
              • You purchased the item(s) at the original price. We cannot offer further markdowns on sale merchandise.
              I cannot find the answers to my questions, how do I reach Customer Service?            

              Please click here to contact our Customer Service Team.
               

               
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