Returns & Exchanges

returns and exchanges policies

General Terms on All Returns

We hope that you are happy with your selection from our store. However, if you find it necessary to return merchandise, it should be returned AS SOON AS POSSIBLE.

The following general terms apply to all returns. Please also refer to our return policy for domestic and international orders below for applicable details associated with your order.

All items must be returned with original tags attached. We regret we cannot accept worn, washed, or damaged items (including stains or odor) for return.

Return shipping cost is non-refundable; unless you received damaged, defective, or wrong item(s).

When you ship a product to us for return, make sure that you insure it and have the ability to track your item. If your item is lost in transit to us, we are not responsible.

The original Packing Slip must be enclosed with all returns. We do not accept returns without the original packing slip. Your package contains a Return Form along with detailed instructions on how to return an item.

Your refund will be credited back to your original method of payment; credit will only be issued once merchandise is received by Shop Sensibilities. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable.

Returns for Domestic Orders

Return should be made within 14 days of shipment of merchandise. Please fill out the enclosed Return Form and include a copy or original receipt with your return merchandise and send to the following address:

Shop Sensibilities
P.O. Box 950
Wylie, TX 75098

Returns for International Orders

To qualify for a return, items must be received back to our return address within 14 days of your original order shipment date, as printed on your packing slip.

Please email us at shopsensibilities@gmail.com within 7 days of shipment of merchandise. Fill out the enclosed Return Form in your order and include a copy or original receipt with your return merchandise and send to the following address:

Shop Sensibilities
P.O. Box 950
Wylie, TX 75098

Returns Exception

All sale items are final sales, no exchange or refunds. Products labeled as "Personal Items" are not accepted for returns. Gift Cards are non-refundable.

 

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